Customers who have a valid license for Dynamsoft software can now take advantage of a single, comprehensive offering for Software Maintenance and Support (SMS).
Maintenance Availability and Cost
Maintenance may be purchased while purchasing the initial license or upgrade.
If renewed prior to expiration date, the price of renewing maintenance is as follows:
- 1-year Maintenance: 25% of the current license fee
- 3-year Maintenance: 60% of the current license fee
You are ineligible for renewal if your maintenance has expired.
Contact firstname.lastname@example.org for other possible options that could be available.
Dynamsoft provides you with maintenance and support for your Dynamsoft products for five years from their general availability date.
With valid Annual Maintenance, Dynamsoft customers can get the following benefits.
- Premier Tech Support: You get access to technical experts.
- Free Upgrade: Maintenance provides you with rights to major product releases so you can take full advantage of technology and product enhancements.
- Free Major Upgrade (e.g. v6.x to v7.x)
- Free Minor Upgrade (e.g. v6.1 to v6.3)
- Patch files
|Services Entitlements||Premier Support||Basic Support|
|One-on-One Product Training|
|Code Review2'||Up to 3 times per Year1'|
|Free VSS Data Import Service3'|
|Access to Non-Published Demos and Examples|
|Access to Non-Published Patches and Fixes|
|Target Response Time to Email Requests||< 1 Business Day||< 3 Business Days|
|Technical Support via Forum|
|Technical Support via Live Chat||Up to 20 times per Year1'|
|Technical Support via Telephone (Toll-free)|
|Technical Support via Web Meeting||Up to 5 times per Year1'|
- 1' : Customer service beyond the scope of Premier Support is offered at $100/hour.
- 2' : This service is for Dynamsoft SDK products only.
- 3' : This service is for SourceAnywhere products only.
In order to support our customers in different time zones, we offer the following technical support channels:
|Channels||Available Hours (On Business Days)|
9:15 AM - 5:45 PM EST
|Telephone||9:15 AM - 5:45 PM EST|
|Web Meeting||Upon schedule|