Maintenance Benefits

Customers who have a valid license for Dynamsoft software can now take advantage of a single, comprehensive offering for Software Maintenance and Support (SMS).

Maintenance Availability and Cost

Maintenance may be purchased while purchasing the initial license or upgrade.
If renewed prior to expiration date, the price of renewing maintenance is as follows:

  • 1-year Maintenance: 20% of the current license fee
  • 3-year Maintenance: 50% of the current license fee

Renew my Maintenance →

You are ineligible for renewal if your maintenance has expired.

Contact for other possible options that could be available.

Maintenance Benefits

With valid Annual Maintenance, Dynamsoft customers can get the following benefits.

  • Premier Tech Support: You get access to technical experts.
  • Free Upgrade: Maintenance provides you with rights to major product releases so you can take full advantage of technology and product enhancements.
  • Free Major Upgrade (e.g. v6.x to v7.x)
  • Free Minor Upgrade (e.g. v6.1 to v6.3)
  • Patch files

Premier Support vs. Basic Support

Services Entitlements Premier Support Basic Support
One-on-One Product Training
Code Review2' Up to 3 times per Year1'
Free VSS Data Import Service3'
Access to Non-Published Demos and Examples
Access to Non-Published Patches and Fixes
Target Response Time to Email Requests < 1 Business Day < 3 Business Days
Technical Support via Forum
Technical Support via Live Chat Up to 20 times per Year1'
Technical Support via Telephone (Toll-free)
Technical Support via Web Meeting Up to 5 times per Year1'
  • 1' : Customer service beyond the scope of Premier Support is offered at $100/hour.
  • 2' : This service is for Dynamsoft SDK products only.
  • 3' : This service is for SourceAnywhere products only.

Support Hours

In order to support our customers in different time zones, we offer the following technical support channels:

Channels Available Hours (On Business Days)
Live Chat 9:15 AM - 5:45 PM EST
9:00 PM - 6:00 AM EST (except Fridays)
Telephone 9:15 AM - 5:45 PM EST
Web Meeting Upon schedule

Lifetime Support Policy

Dynamsoft provides maintenance and support for all Dynamsoft product releases for TWO years from their general availability date.