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Hosted Microsoft Visual SourceSafe (VSS) Style Version Control
 

Yearly Subscription

Customers who have a valid license for Dynamsoft software can now take advantage of a single, comprehensive offering for Software Maintenance and Support (SMS).

With valid Yearly Subscription, Dynamsoft TWAIN customers can get the following benefits:

Product Benefits
  premier support free upgrade across major versions* coding service
Dynamic Web TWAIN details
Dynamic .NET TWAIN details

Premier Support

Dynamsoft Premier Support is an award-winning support package that offers a wide range of services to help you realize the full value of your software investment.

Below is a table providing an overview of the benefits under SMS:

Services Entitlements Premier Support Basic Support
Minor upgrade (e.g. v6.1 to v6.3) Free Free
Major upgrade (e.g. v6.x to v7.x) Free Paid
Product releases notification
Product updates in-advance notification1  
Assistance in software installation
Assistance in resolving product usage issues Low Priority2
One-to-One product training  
Software enhancements (new features)  
Product patches and fixes Low Priority3
Technical support via Email 4
Technical Support via Forum
Technical support via Live Chat  
Technical support via telephone (Toll-free)
Technical Support via web meeting Unlimited  
Target response time to e mail requests < 1 Business Day < 3 Business Days
Target response time to Live Chat's offline message < 1 Business Day < 3 Business Days
Target initial response time to voice message < 1 Business Day < 3 Business Days

1 We will communicate with subscribers about new features in a recent release.

2 Low Priority: Will be treated and responded as a normal case.

3 Low Priority: Requests from users without subscription will be considered based on our internal development schedule.

4 In order to support our customers in different time zones, we offer the following technical support channels:

Channels Available Hours (On Business Days)
Email
9:00 AM ~ 5:00 PM PST
6:00 PM ~ 3:00 AM PST (except Fridays)

Forum
9:00 AM ~ 5:00 PM PST
6:00 PM ~ 3:00 AM PST (except Fridays)

Live Chat
9:00 AM ~ 5:00 PM PST
6:00 PM ~ 3:00 AM PST (except Fridays)
Telephone
9:00 AM ~ 5:00 PM PST
Web Meeting
Upon schedule

Customers who have a valid license for Dynamsoft software can now take advantage of a single, comprehensive offering for Software Maintenance and Support (SMS).

With valid Yearly Subscription, Dynamsoft version control customers can get the following benefits:

Product Benefits
  premier support free upgrade across major versions* free VSS data import service
SourceAnywhere for VSS N/A
SourceAnywhere Standalone
SCM Anywhere Standalone
Issue Tracking Anywhere N/A

Premier Support

Dynamsoft Premier Support is an award-winning support package that offers a wide range of services to help you realize the full value of your software investment.

Below is a table providing an overview of the benefits under SMS:

Services Entitlements Premier Support Basic Support
Minor upgrade (e.g. v6.1 to v6.3) Free Free
Major upgrade (e.g. v6.x to v7.x) Free Paid
Product releases notification
Product updates in-advance notification1  
Assistance in software installation
Assistance in resolving product usage issues Low Priority2
One-to-One product training  
Software enhancements (new features)  
Product patches and fixes Low Priority3
Technical support via Email 4
Technical Support via Forum
Technical support via Live Chat
Technical support via telephone (Toll-free)
Technical Support via web meeting Unlimited
Target response time to email requests < 1 Business Day < 3 Business Days
Target response time to Live Chat's offline message < 1 Business Day < 3 Business Days
Target initial response time to voice message < 1 Business Day < 3 Business Days

1 We will communicate with subscribers about new features in a recent release.

2 Low Priority: Will be treated and responded as a normal case.

3 Low Priority: Requests from users without subscription will be considered based on our internal development schedule.

4 In order to support our customers in different time zones, we offer the following technical support channels:

Channels Available Hours (On Business Days)
Email
9:00 AM ~ 5:00 PM PST
6:00 PM ~ 3:00 AM PST (except Fridays)

Forum
9:00 AM ~ 5:00 PM PST
6:00 PM ~ 3:00 AM PST (except Fridays)

Live Chat
9:00 AM ~ 5:00 PM PST
6:00 PM ~ 3:00 AM PST (except Fridays)
Telephone
9:00 AM ~ 5:00 PM PST
Web Meeting
Upon schedule
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