Customers
who have a valid license for Dynamsoft software can
now take advantage of a single, comprehensive offering
for Software Maintenance and Support (SMS).
Maintenance Availability and Cost
- Maintenance may be purchased while purchasing the initial license or upgrade.
- If renewed prior to expiration date, the price of renewing maintenance is as follows:
- 1-year Maintenance: 25% of the current license fee
- 3-year Maintenance: 55% of the current license fee
Check/renew my subscription
-
For expired maintenance, to add an additional 1-year Maintenance (covers one-year maintenance starting from the date of your latest renewal):
If renewed within 1 year after expiration, it costs 35% of the license fee.
If renewed more than 1 year after expiration, it costs 65% of the license fee.
Contact sales@dynamsoft.com for a quotation.
Maintenance Benefits
With valid Yearly Subscription (Annual Maintenance), Dynamsoft image acquisition SDK customers can get the following benefits:
|
Product
|
Benefits
|
|
|
Free Upgrade
|
Premier Support
|
|
Dynamic Web TWAIN
|
 release notes
|
|
|
Dynamic .NET TWAIN
|
release notes
|
|
|
ImageCapture Suite
|
release notes
|
|
Upgrade and Updates
With maintenance, you can get:
- Free Major Upgrade (e.g. v6.x to v7.x)
- Free Minor Upgrade (e.g. v6.1 to v6.3)
- Patch files
Premier Support
Dynamsoft
Premier Support is an award-winning support package
that offers a wide range of services to help you
realize the full value of your software investment.
Below is
a table providing an overview of the benefits under
SMS:
|
Services Entitlements
|
Premier Support
|
Basic Support
|
|
Product Releases Notification
|
|
|
|
Product Updates In-Advance
Notification2
|
|
|
|
Assistance in
Software Installation
|
|
|
|
Assistance in Resolving Product
Usage Issues
|
|
Low
Priority3
|
|
One-to-One Product Training
|
Up to 1 time per Year1
|
|
|
Code Review
|
Up to 3 times per Year1
|
|
|
Access to Non-Published Demos and Examples
|
|
|
|
Access to Non-Published Patches and Fixes
|
|
|
|
Technical Support via Email 4
|
|
|
|
Technical Support
via Forum
|
|
|
|
Technical Support via Live
Chat
|
Up to 10 times
per Year 1
|
|
|
Technical Support via Telephone
(Toll-free)
|
|
|
|
Technical Support via Web
Meeting
|
Up to 5 times
per Year 1
|
|
|
Target Response
Time to E-mail Requests
|
< 1
Business Day
|
< 3
Business Days
|
|
Target Response Time to Live
Chat's Offline Message
|
< 1
Business Day
|
< 3
Business Days
|
|
Target Initial Response Time
to Voice Message
|
< 1
Business Day
|
< 3
Business Days
|
1 Customer service beyond the scope of Premier Support is offered at $100/hour.
2 We
will communicate with subscribers about new features
in recent releases.
3 Low
Priority: Will be treated and responded to as normal
cases.
4 In
order to support our customers in different time
zones, we offer the following technical support channels:
|
Channels
|
Available
Hours (On Business Days)
|
|
Email
|
9:00
AM ~ 5:00 PM PST
6:00 PM ~ 3:00 AM PST (except Fridays)
|
|
Forum
|
9:00
AM ~ 5:00 PM PST
6:00 PM ~ 3:00 AM PST (except Fridays)
|
|
Live
Chat
|
9:00
AM ~ 5:00 PM PST
6:00 PM ~ 3:00 AM PST (except Fridays)
|
|
Telephone
|
9:00
AM ~ 5:00 PM PST
|
|
Web
Meeting
|
Upon schedule
|
Customers
who have a valid license for Dynamsoft software can
now take advantage of a single, comprehensive offering
for Software Maintenance and Support (SMS).
Maintenance Availability and Cost
- Maintenance may be purchased while purchasing the initial license or upgrade.
- If renewed prior to expiration date, the price of renewing maintenance is as follows:
- 1-year Maintenance: 25% of the current license fee
- 3-year Maintenance: 55% of the current license fee
Check/renew my subscription
-
For expired maintenance, to add an additional 1-year Maintenance (covers one-year maintenance starting from the date of your latest renewal):
If renewed within 1 year after expiration, it costs 35% of the license fee.
If renewed more than 1 year after expiration, it costs 65% of the license fee.
Contact sales@dynamsoft.com for a quotation.
Maintenance Benefits
With valid Yearly Subscription (Annual Maintenance), Dynamsoft version control customers can get the following benefits:
Upgrade and Updates
With maintenance, you can get:
- Free Major Upgrade (e.g. v6.x to v7.x)
- Free Minor Upgrade (e.g. v6.1 to v6.3)
- Patch files
Premier Support
Dynamsoft
Premier Support is an award-winning support package
that offers a wide range of services to help you
realize the full value of your software investment.
Below is
a table providing an overview of the benefits under
SMS:
|
Services
Entitlements
|
Premier
Support
|
Basic
Support
|
|
Product Releases Notification
|
|
|
|
Product Updates In-Advance
Notification2
|
|
|
|
Assistance in
Software Installation
|
|
|
|
Assistance in Resolving Product Usage Issues
|
|
Low
Priority3
|
|
One-to-One Product Training
|
|
|
|
Access to Non-Published Patches and Fixes
|
|
|
|
Technical Support via Email 4
|
|
|
|
Technical Support
via Forum
|
|
|
|
Technical Support via Live
Chat
|
Up to 10 times
per Year 1
|
|
|
Technical Support via Telephone
(Toll-free)
|
|
|
|
Technical Support via Web
Meeting
|
Up to 5 times
per Year 1
|
|
|
Target Response
Time to Email Requests
|
< 1
Business Day
|
< 3
Business Days
|
|
Target Response Time to Live
Chat's Offline Message
|
< 1
Business Day
|
< 3
Business Days
|
|
Target Initial Response Time
to Voice Message
|
< 1
Business Day
|
< 3
Business Days
|
1 Customer service beyond the scope of Premier Support is offered at $100/hour.
2 We
will communicate with subscribers about new features
in a recent release.
3 Low
Priority: Will be treated and responded as a normal
case.
4 In
order to support our customers in different time
zones, we offer the following technical support channels:
|
Channels
|
Available
Hours (On Business Days)
|
|
Email
|
9:00
AM ~ 5:00 PM PST
6:00 PM ~ 3:00 AM PST (except Fridays)
|
|
Forum
|
9:00
AM ~ 5:00 PM PST
6:00 PM ~ 3:00 AM PST (except Fridays)
|
|
Live
Chat
|
9:00
AM ~ 5:00 PM PST
6:00 PM ~ 3:00 AM PST (except Fridays)
|
|
Telephone
|
9:00
AM ~ 5:00 PM PST
|
|
Web
Meeting
|
Upon schedule
|