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Yearly Subscription (Annual Maintenance)

Customers who have a valid license for Dynamsoft software can now take advantage of a single, comprehensive offering for Software Maintenance and Support (SMS).

Maintenance Availability and Cost

  • Maintenance may be purchased while purchasing the initial license or upgrade.
  • If renewed prior to expiration date, the price of renewing maintenance is as follows:
    • 1-year Maintenance: 25% of the current license fee
    • 3-year Maintenance: 55% of the current license fee

    Check/renew my subscription

  • For expired maintenance, to add an additional 1-year Maintenance (covers one-year maintenance starting from the date of your latest renewal):

    If renewed within 1 year after expiration, it costs 35% of the license fee.
    If renewed more than 1 year after expiration, it costs 65% of the license fee.

    Contact sales@dynamsoft.com for a quotation.

Maintenance Benefits

With valid Yearly Subscription (Annual Maintenance), Dynamsoft image acquisition SDK customers can get the following benefits:

Product Benefits
  Free Upgrade Premier Support
Dynamic Web TWAIN release notes
Dynamic .NET TWAIN release notes
ImageCapture Suite release notes

Upgrade and Updates

With maintenance, you can get:

  • Free Major Upgrade (e.g. v6.x to v7.x)
  • Free Minor Upgrade (e.g. v6.1 to v6.3)
  • Patch files

Premier Support

Dynamsoft Premier Support is an award-winning support package that offers a wide range of services to help you realize the full value of your software investment.

Below is a table providing an overview of the benefits under SMS:

Services Entitlements Premier Support Basic Support
Product Releases Notification
Product Updates In-Advance Notification2  
Assistance in Software Installation
Assistance in Resolving Product Usage Issues Low Priority3
One-to-One Product Training Up to 1 time per Year1  
Code Review Up to 3 times per Year1  
Access to Non-Published Demos and Examples  
Access to Non-Published Patches and Fixes  
Technical Support via Email 4
Technical Support via Forum
Technical Support via Live Chat Up to 10 times
per Year 1
 
Technical Support via Telephone (Toll-free)
Technical Support via Web Meeting Up to 5 times
per Year 1
 
Target Response Time to E-mail Requests < 1 Business Day < 3 Business Days
Target Response Time to Live Chat's Offline Message < 1 Business Day < 3 Business Days
Target Initial Response Time to Voice Message < 1 Business Day < 3 Business Days

1 Customer service beyond the scope of Premier Support is offered at $100/hour.

2 We will communicate with subscribers about new features in recent releases.

3 Low Priority: Will be treated and responded to as normal cases.

4 In order to support our customers in different time zones, we offer the following technical support channels:

Channels Available Hours (On Business Days)
Email
9:00 AM ~ 5:00 PM PST
6:00 PM ~ 3:00 AM PST (except Fridays)

Forum

9:00 AM ~ 5:00 PM PST
6:00 PM ~ 3:00 AM PST (except Fridays)

Live Chat

9:00 AM ~ 5:00 PM PST
6:00 PM ~ 3:00 AM PST (except Fridays)
Telephone
9:00 AM ~ 5:00 PM PST
Web Meeting
Upon schedule
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