Notification Management

Dynamsoft Issue Tracking Anywhere provides notifications that are sent to related parties by Email for the purpose of keeping them up to date on certain issues when certain events occur in the project. You can subscribe to notifications for yourself or for others, and can select to receive notifications in either HTML or Plain Text format. You can also customize your own events.

This page allows you to configure notification in the issue type.

Access Rights

You must have Manage Project (Project Templates Management) permission.

To Manage Notification

1. Click Projects (Project Templates) Management in System Admin page, and the Project (Project Template) List page appears.

2. Select the project (project template) that you wish to manage, click in Manage column of Project (Project Template) List page, and the Project (Project Template) Management page appears.

3. Click Issue Types Management in Project (Project Template) Management page, and the Issue Type List page appears.

4. Select the issue type that you want to manage, click in Manage column of Issue Type List page, and the Issue Type Management page appears.

5. Click Notification Management in Issue Type Management page, and the Notification Management page appears, as seen in the following figure:

6. Click in Add Notification Receiver column to add notification receivers to the corresponding event.

7. Click in Edit column to set Email format for the corresponding event.

Window Items:

Add

Add a custom event. See Add Event.

Event

The events in the notification.

Issue Changed: An issue is edited (Rev field of the issue has been updated).
Issue Commented: An issue is commented.
Issue Created: A new issue is created.
Issue State Changed: The state of an issue is changed.

Notification Receiver

List notification receivers in the corresponding event.

Manage Notification Receiver

Add/remove notification receivers to/from the corresponding event. See Manage Notification Receiver.

Edit

Set Email format for the corresponding event. See Edit Event.

Delete

Delete the custom event.

Note:

Email notification will not be sent to inactive users though they are the notification receivers.
Email notification will not be sent when the Send frequency is set to Never in SMTP Mail Server.
The Move Issue operation belongs to none of these four default events. That is to say, no Email notification will be sent when you move issue from one project or issue type to another.