Getting Supported

Dynamsoft is committed to providing the best customer support in the industry. Our support team is ready to offer no time limit, high quality, friendly and responsively technical support for our valued registered users.

We provide technical support in the following means:
 
  • The up-to-date FAQ of Dynamsoft SourceAnywhere for VSS is available at http://www.dynamsoft.com/Products/SAWforVSS_FAQ.aspx.
    This collection of frequently asked questions (FAQ) provides brief answers to many common questions about Dynamsoft SourceAnywhere for VSS. You'll probably be able to find the answers to your questions right here.


  • Email is selected as the main means of support, since code can be exchanged easily in email and service quality can be ensured by monitoring. Our email address for Dynamsoft SourceAnywhere for VSS family products is sawsupport@dynamsoft.com.


  • We provide Live Support on weekdays. Live Support is an online chat service for our customers to interact with our support professional in real time. This service is provided on our web site, http://www.dynamsoft.com.


  • You can also get supported from Dynamsoft Support Forum. It is a tech support forum community where members of this community can come to discuss and get help with all issues related to Dynamsoft products. The URL of our support forum is http://www.dynamsoft.com/forum/index.php.