Getting Supported
DynamSoft is committed to providing the best customer support in the industry.
Our support team is ready to offer no time limit, high quality, friendly and
responsively technical support for our valued registered users.
The up-to-date FAQ of SourceAnyWhere is available at
http://www.dynamsoft.com/Products/SAW_FAQ.aspx
This collection of frequently asked questions (FAQ) provides brief answers to
many common questions about SourceAnyWhere. You'll probably be able to find the
answer to your questions right here.
Email is selected as the main means of support, since code can be exchanged
easily in email and service quality can be ensured by monitoring. Our email address for SourceAnyWhere family products is
SAWSupport@dynamsoft.com.
Live Support is an online chat service for our customers to interact with our
support professional in real time. This service is provided on our web site,
http://www.dynamsoft.com.
Recognizing our world wide customers locate in different
time zones, we proudly provide at least 20 hours Live Chat
Support (Live Help) each day from Monday to Friday.
If you visit between Monday and Friday, and happen to see
our Live Help support professional is offline, please
wait a moment and our support professional will be with
you shortly.
When the Live Help support professional is offline,
you can also leave a message and we would response promptly.
You can also get supported from DynamSoft Support Forum. It is a tech support
forum community where members of this community can come to
discuss and get help with all issues related to DynamSoft
products. Our support forum URL is
http://www.dynamsoft.com/forum/index.php.