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Self Trouble Shooting

Server

1. Read the server log. The log can be showed by clicking View Log in Server Manager.
    
2. Make sure the TCP/IP is installed on the machine and is set properly.
    
3. If firewall is installed, make sure the server is accessible from network.
    
4. Make sure the Server service is running.
    
5. If the service can't be started, make sure the service has the right Log On username and password, which can be configured in the Service Property dialog box.
    
6. Make sure the Microsoft Visual SourceSafe Client APIs are installed on the machine.
    
7. Make sure the service Log On user has access to the VSS database.
    
8. Be sure to change settings in service option when the service Log On user password changed.
    
9. Make sure the latest service pack of VSS is installed. The service pack can be downloaded from www.microsoft.com.

Client

1. Make sure the TCP/IP protocol is installed on the machine and is set properly.
    
2. If firewall is installed, make sure it is set properly.
    
3. If you are using proxy, set the proxy settings in Options dialog box properly.
    
4. If you connect to an encrypted port of SourceAnyWhere server, please make sure the key file is imported.
    
5. If you are using a non-Microsoft IDE, make sure the MSSCCI is supported by the IDE you are using.
    
6. No VSS Client API is needed on client machine.
    
7. For the latest SAW troubleshooting information, see our website: http://www.dynamsoft.com.