Dynamsoft Wins Stevie® Award for Sales and Customer Service

Last Updated on 2020-03-10

Dynamsoft was presented with a Bronze Stevie® Award in the category of Customer Service Department of the Year for Computer Software companies with up to 100 Employees. The award was announced during the 14th annual Stevie Awards for Sales & Customer Service gala banquet that took place on February 28 at Caesars Palace in Las Vegas. Read more about this award >

Dynamsoft continuously strives to provide excellent customer service in every step of the customer journey, from the very first contact of a pre-sales inquiry through to customer implementation of their solutions and on-going maintenance support afterward. For optimal coverage, customer support is available 16 hours a day, five days a week. 

There are also several support channels to choose from. They include live chat, email, phone, and 1-on-1 web meetings. All email inquiries that are made during the available hours are responded to the same day; for online chat requests, they are responded to within 10 seconds on average.

The support team consists of technical sales engineers who can handle both sales inquiries and technical issues. Each customer is provided a single point of contact. Therefore, each customer enjoys personalized service through their entire experience with Dynamsoft.

Customer Service Results

As a result of putting forth a strong effort in achieving and maintaining award-winning customer service, Dynamsoft has seen strong positive feedback. For example, the company’s live chat rating has an average score in 2019 of 4.59 (out of 5). Furthermore, 91 percent of chats received a score of 4+.

A 2018 customer satisfaction study done by Dynamsoft revealed 84 percent of customers said that they would recommend Dynamsoft products to a colleague. Furthermore, 78 percent said that they consider Dynamsoft’s products to be the best amongst the industry. 

Some customer testimonials via our feedback channel include the following:

  • “In my 17 years of web programming, Dynamsoft provided me the best customer service experience”
  • “To be very honest with you we really would like to go with your product for two reasons:

1. We are a long-time customer from you already and although it’s now 10 years ago I still have your product and support in good memory which is a very good sign.

2. You’re really nice, open and very fast in the communication with me here which I very much appreciate!”

  • “Good to see the people you guys employ they are both patient and in-the-know.”
  • “The support team is quick to answer and happy to dive in customer problems.”

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