[Case Study] Operation Smile Successfully Implements Electronic Medical Record After Dozens of Cracks at It

Last Updated on 2020-11-23

How an EMR with Cross-Browser Scanning Helps Medical Efficiency

Gone are the days of working laboriously to locate a paper chart to answer simple patient questions about oral health products. Operation Smile can now accurately capture the patient information we need. And, we now do it with a dramatic increase in accuracy, quality of patient data capture, and at significantly reduced costs. We’re thrilled with the results and eternally grateful for our technology partners’ generosity.”

– Christopher Bryant, Senior Vice President of Technology, Operation Smile

Operation Smile is an international medical charity that has provided hundreds of thousands of free surgeries and millions of specialty clinical interventions for children and young adults in developing countries who are born with cleft lip, cleft palate or other facial deformities.


Operation Smile volunteers had long been using paper-based procedures for documenting care. They had to use multi-part forms. These forms required extensive time to use. There was also the cost of shipping forms within countries of operation and sometimes back to headquarters. The paperwork not only added to costs, it also significantly impacted overall efficiency.

Being able to scan patient charts into an EMR would empower Operation Smile volunteer staff with instantaneous access to patient information. The staff views this as critical to the delivery of comprehensive cleft care. Using an EMR would help track administrative procedures for other treatments too. This includes surgery, speech therapy, dental services, child life psychology, nutritional assessments and more.


Operation Smile wanted to implement an EMR solution. The solution would be web-based and accessible via any common Internet browser, such as Internet Explorer, Chrome, or others. To help the charity, Vitro Software donated its EMR solution. One critical part of the solution was to implement a cross-browser scanning component. This was achieved using Dynamsoft’s Dynamic Web TAWIN SDK. Dynamsoft also donated its SDK to the charity.


Today, the Vitro EMR gives more than 13,000 Operation Smile volunteers an easy method to capture patient information, which is critical to providing safe and comprehensive care. It also allows ease of access to patient information during patient follow-ups. Critically, patient information is now instantly available in support of various research initiatives that help the organization better understand where its patients live and more effectively schedule and designate mission sites. The data will be easily stored in the cloud and with local synchronization. This way headquarters and local country personnel can conveniently access data for their respective needs.

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