# FAQ ## License Management ### My company has purchased a license. Why don’t I see any license info in my account? You are likely not listed as an order contact for that license. Only users added to the **order’s contact list** can view license details. 1. Let others on the contact list to invite you to your company account via **Account Management > Users**. [Detailed Guide: How to Invite Others to Your Organization](https://www.dynamsoft.com/company/docs/customer-portal/manage-contacts.md#how-to-invite-others-to-your-organization) ![Invite Contact](https://www.dynamsoft.com/company/docs/assets/img/customer-portal-account-contacts-1.png) 2. They also need to add you to the specific order’s contact list via **Order > My Orders > Manage Contacts**. Only after these steps will they see license/order details and receive relevant email notifications. [Detailed Guide: How to Add Users to a Specific Order](https://www.dynamsoft.com/company/docs/customer-portal/manage-contacts.md#how-to-add-users-to-a-specific-order) ![Order Contact List](https://www.dynamsoft.com/company/docs/assets/img/customer-portal-account-contacts-2.png) --- ### What is the difference between company contacts and order contacts? - **Company contacts** have access to account management and can be assigned as primary user. - **Order contacts** are specific to each purchase/order, and only these users can view license details or receive license/renewal reminders for that order. --- ### How do I remove someone’s access to a license? Remove their email from the order’s contact list using **Order > My Orders > Manage Contacts**. They will lose access to license details and stop receiving notifications for that order. --- ### I get “user@example.com is not linked to your organization and cannot be added to Contacts.” What should I do? ![Order Add Contact Error](https://www.dynamsoft.com/company/docs/assets/img/customer-portal-order-contact-error.png) This happens when the email isn’t part of your company account yet, so it can’t be added to the order’s contact list. **Fix it in two steps:** 1. **Invite the user to your organization** via **Account Management > Users**. See: [How to Invite Others to Your Organization](https://www.dynamsoft.com/company/docs/customer-portal/manage-contacts.md#how-to-invite-others-to-your-organization) 2. **Add the user to the specific order** via **Order > My Orders > Manage Contacts**. See: [How to Add Users to a Specific Order](https://www.dynamsoft.com/company/docs/customer-portal/manage-contacts.md#how-to-add-users-to-a-specific-order) Still stuck? Contact [support@dynamsoft.com](mailto:support@dynamsoft.com) and include your Order ID and License ID. --- ## License Renewal & Maintenance ### How do I renew my annual license or maintenance? Go to **Order > Full License** or **Order > Upcoming Renewal**, select the licenses you wish to renew, and click **Renew Now** or **Renew Selected**. For more, see: [Renewal Guide](https://www.dynamsoft.com/company/docs/customer-portal/renewal.md) ![Renew Multiple or Single License](https://www.dynamsoft.com/company/docs/assets/img/customer-portal-renew-license-1.png) --- ## Upgrades & Quota ### Am I eligible for a free upgrade? - **Annual licenses:** Free upgrades for all valid annual licenses. - **Perpetual licenses:** Free upgrade if maintenance is still valid. See: [Upgrade Guide](https://www.dynamsoft.com/company/docs/customer-portal/request-upgrade.md) --- ### How can I increase my license quota? Go to **Order > Full License**, select **Manage > Add Quota** for your license, then complete the checkout process. See: [Quota Expansion Guide](https://www.dynamsoft.com/company/docs/customer-portal/expand-quota.md) ![Add Quota Step 1](https://www.dynamsoft.com/company/docs/assets/img/customer-portal-quota-expansion-1.png) --- ## Orders & Payment ### How do I request a quote and complete payment? You can request a quote in the [Purchase Center](https://www.dynamsoft.com/Support/How-to-purchase-Dynamsoft-products.aspx), and pay online via the Customer Portal or the link in your quote email. See: [How to Purchase by Quote](https://www.dynamsoft.com/company/docs/customer-portal/quote-purchase.md) --- ### What payment methods are supported? We accept credit card, PayPal, wire transfer, and check. ![Payment Method Example](https://www.dynamsoft.com/company/docs/assets/img/customer-portal-quote-4.png) --- ## Email Notifications ### How do I subscribe to or unsubscribe from Dynamsoft newsletters? Visit the [Newsletter Subscription Page](https://www.dynamsoft.com/subscription) to manage your subscriptions. To unsubscribe from marketing emails, click the **unsubscribe** link in any marketing email. --- ### How do I manage license/renewal reminder emails? Only order contacts receive renewal notifications. To unsubscribe, either: - Click the unsubscribe link in a renewal reminder email, **or** - Ask other people in your organization to remove you from the order contacts. ![Unsubscribe Example](https://www.dynamsoft.com/company/docs/assets/img/Unsubscribe-1.png) --- ## Account Management ### How do I change the primary contact for my organization? Only the current primary contact can assign a new primary contact. If the current primary contact has left and cannot make the change, email [support@dynamsoft.com](mailto:support@dynamsoft.com) for help. --- ### Can I change the email address for my Dynamsoft account? No, email addresses cannot be changed in the portal. Please contact [sales@dynamsoft.com](mailto:sales@dynamsoft.com) for assistance. --- ### How do I remove my account? Please contact [sales@dynamsoft.com](mailto:sales@dynamsoft.com) to request account removal. --- ## Trial Licenses ### How do I request or extend a trial license? Request a free trial or extension via the **Trial License** section in the Customer Portal. Most trials can be extended up to two times. See: [Trial License Guide](https://www.dynamsoft.com/company/docs/customer-portal/trial-license.md) ![License-TrialLicense1](https://www.dynamsoft.com/company/docs/assets/img/customer-portal-trial-license.png) --- For further questions or documentation feedback, contact [support@dynamsoft.com](mailto:support@dynamsoft.com).