---
layout: default-layout
noTitleIndex: true
needAutoGenerateSidebar: true
title: Error message - The current product key does not support XXX, please contact the site administrator
keywords: Dynamic Web TWAIN, Error Troubleshooting, product key does not support version
breadcrumbText: Error message - The current product key does not support XXX, please contact the site administrator
description: Error message - The current product key does not support XXX, please contact the site administrator
date: 2021-12-03 23:26:46 +0000
last_modified: 2022-10-21 14:05:54 +0000
---

# Error Troubleshooting

## Error message - The current product key does not support XXX, please contact the site administrator

### Symptom

You get an error message that says "The current product key does not support xxx…" or "The current product key is invalid because …".

### Cause

You are trying to use an unlicensed feature of Dynamic Web TWAIN or use it on an unlicensed Platform or Browser .

### Resolution

Make sure you have the correct license set in the proper configuration. If you have any questions please contact <a href="mailto:support@dynamsoft.com" target="_blank">Dynamsoft Support</a>.