--- layout: default-layout noTitleIndex: true needAutoGenerateSidebar: true title: Error message - The current product key does not support current OS for embed device, please contact the site administrator keywords: Dynamic Web TWAIN, Error Troubleshooting, does not support current OS breadcrumbText: Error message - The current product key does not support current OS for embed device, please contact the site administrator description: Error message - The current product key does not support current OS for embed device, please contact the site administrator date: 2021-12-03 23:26:46 +0000 last_modified: 2022-10-21 14:05:54 +0000 --- # Error Troubleshooting ## Error message - The current product key does not support current OS for embed device, please contact the site administrator ### Symptom You get an error message that says "The current product key does not support current OS for embed device, please contact the site administrator". ### Cause You are trying to use a product key on an unlicensed OS. ### Resolution Make sure you have the correct license set in the proper configuration and that the license you own covers the platform you are attempting to use. If you have any questions please contact Dynamsoft Support.