---
layout: default-layout
noTitleIndex: true
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title: Error message - The current product key is not for full/trial version, please contact the site administrator
keywords: Dynamic Web TWAIN, Error Troubleshooting, product key, full/trial
breadcrumbText: Error message - The current product key is not for full/trial version, please contact the site administrator
description: Error message - The current product key is not for full/trial version, please contact the site administrator
date: 2021-12-03 23:26:46 +0000
last_modified: 2022-06-02 15:30:49 +0000
---

# Error Troubleshooting

## Error message - The current product key is not for full/trial version, please contact the site administrator

You are trying to use a product key full/trial version that does not match with the Dynamic Web TWAIN Service (also called "Dynamsoft Service") full/trial version. Please uninstall your local Dynamic Web TWAIN Service first and access the page again to install the correct version.

Or make sure you have the correct license set in the proper configuration. If you have any questions please contact <a href="mailto:support@dynamsoft.com" target="_blank">Dynamsoft Support</a>.