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during (except National Holidays in Canada):

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Live Help

When the Live Help support professional is unavailable, you can leave a message and we will respond promptly.

Phone Support

Online Meeting

For complex technical problems, our support team offers GoToMeeting online meeting service which allows us to see your desktop in real time.

To schedule an online meeting, please contact us at


We offer Live Help, online meeting, and 1-on-1 demo services for customers in the following categories:

  • are at the pre-sales period
  • are within 45 days of one purchase, to make sure your transition from trial version to full version is smooth
  • have valid annual maintenance. Check the maintenance benefits.