Dynamsoft Award-Winning Customer Service

20 Hours of Support, up to 22 Hours

20 Hours of Support, up to 22 Hours

customer service

Timely, Professional Help at Every Stage of the Customer’s Journey

We offer no-obligation pre-sales support to determine the technical feasibility of your application and we have a wide range of license and pricing options to be cost-effective for any scale of business. Our technical product experts are here to help at every step of your development.

  • Trial and Evaluation

    Personalized guidance to help you find the best solution for your usage scenario during your proof of concept stage.

  • Implementation and Deployment

    Best practices and proactive support to ensure a smooth transition to your production environment.

  • Ongoing Operation and Maintenance

    Continuous product upgrade and convenient end-to-end support to a future-proof application.

Dynamsoft Contact us

Our Business Hours: GMT

Except for statutory holiday in Canada and India.

Sales & Licensing Support

Book a meeting

Phone Call:

+1-877-605-5491 (toll free)

Email: sales@dynamsoft.com

Technical Support

Start live Chat

Phone Call:

+1-877-605-5491 (toll free)

Email: support@dynamsoft.com
Dynamsoft won Stevie Award

Award-Winning Customer Support

Our outstanding customer service made us won the coveted Stevie® Award in 2020. At Dynamsoft, we always aim to deliver customer satisfaction throughout the customer journey. Happy customers matter the most to us.

Stevie Bronze Award 2020

Docs Center

Maximum convenience and easy issue resolution with our help documentation, developer’s guides, FAQs, etc.

Go to Docs Center >

Self-Service Customer Portal

A self-service customer portal to manage product upgrade downloads, renew maintenance contracts, or extend trial licenses.

Go to Customer Portal >

What Our Customers Say

In my 17 years of web programming, Dynamsoft provided me the best customer service experience and Web TWAIN was the easiest and most powerful control I have ever worked with. This is how a software company should be ran.

— James Steubing

Steubing Local Search

Technology | Dynamic Web TWAIN

Thank the rep who helped me out with my issue. She was by far one of the most knowledgeable persons I've dealt with via any chat on any site" "Good to see the people you guys employ there are both patient and in-the-know. Other than that, product is working great and meeting our needs, keep up the good work.

— Justin Jamour

Application Developer - Netchemia, LLC

Education | Dynamic Web TWAIN

We chose the Dynamsoft Barcode Reader for its quality, speed and pricing model. Our mobile app needs to decode and parse information from a driver's license that we use to connect to several public and private databases to append additional information. Speed and accuracy are paramount for our clients.

— Jim Kalogerakos

President of STAT Analytics & Technology Inc.

Transportation | Dynamsoft Barcode Reader

We needed to support all sorts of barcodes etc., even in the most challenging conditions e.g., low lighting, glare reflection, blurred barcodes, or low-resolution cameras etc. So needed a tool/scanner that will be able to scan barcodes and QR codes of all sizes, in any condition easily, quickly and accurately. We had tried a few different SDKs but found that Dynamsoft’s had the best performance in comparison. Also support from the Dynamsoft team was good.

— Ling Yau

Head of Marketing, OK Systems Limited

Technology | Dynamsoft Barcode Reader