Annual Maintenance Contract
Customers who have a valid license for Dynamsoft software can now take advantage of a single, comprehensive offering for Software Maintenance and Support (SMS).
Maintenance Availability and Cost
You are ineligible for renewal if your maintenance has been expired for over a month.
After the one-month grace period, you can obtain the latest version of the software by purchasing the upgrade package. You may then also purchase maintenance for your updated license by paying the regular maintenance fee. Contact sales@dynamsoft.com for more details.
Renew my maintenanceFor Annual Licenses
All annual licenses include maintenance, with the maintenance contract having the same validity period as the licenses.
For Perpetual Licenses
The first year of maintenance is included with your new or additional Perpetual Licenses. You can renew your annual maintenance optionally.
The price of the maintenance is as follows:
1-year Maintenance: 20% of the latest license fee
3-year Maintenance: 50% of the latest license fee
Benefits
Valid annual maintenance provides you with rights to major product releases so you can take full advantage of technology and product enhancements.
- Free Minor Upgrade (e.g. v6.1 to v6.3)
- Free Major Upgrade (e.g. v6.x to v7.x)
- Patch files
Premium Tech Support
You get access to our award-winning technical support.
| Services Entitlements | Basic Support | Premium Support |
| One-on-One Product Training |
Up to 3 hours per year | |
| Access to Non-Published Demos and Examples |
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| Access to Non-Published Patches and Fixes |
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| Target Response Time to Email Requests |
< 3 Business Days | < 1 Business Day |
| Technical Support via Live Chat |
Up to 20 times per Year | |
| Technical Support via Telephone (Toll-free) |
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| Technical Support via Web Meeting |
Up to 5 times per Year |
Support Hours and Channels
Our support team is available over 20 hours a day, 5 days a week.
Access to our support services is very easy - you can contact us via Email, Online Chat, Phone Call and Web Meeting. Please check the contact us page for detail.
Lifetime Support Policy
Dynamsoft commits to offering maintenance and support for its product releases for THREE years starting from the general availability date of the last minor release within a major version.
