How can I troubleshoot an image that fails to decode?
If the barcode is not recognized by Dynamsoft Barcode Reader, please do not hesitate to contact Dynamsoft support team.
Alternatively, here is the general troubleshooting steps:
- Please ensure the lighting is not very bright or very dim.
- Please ensure the aimming barcode format has been checked on.(Advanced Scan -> settings -> Barcode Format -> check the barcode formats)
- We can decrease the Confidence level to increase the read rate.(Advanced Scan -> settings -> Result Settings -> Set Confidence Level to 10)
- We can increase the deblur level to increase the read rate.(Advanced Scan -> settings -> Additional Settings -> increase DeblurLevel)