Customer Stories

Vault Health Administers COVID-19 At-Home Tests in All 50 US States, Aided by Dynamsoft's Barcode Reader SDK

Vault Health

Industry

Healthcare

Product

Dynamsoft Barcode Reader SDK

Technology

2D barcode, mobile and desktop browser scan support, JavaScript

Key Requirements

  • Support for all common desktop and mobile browsers
  • Simple JavaScript implementation
  • High accuracy and speed in scanning

Snapshot

Vault Health, Inc, a New York city based digital health company that supports medical practices through its technology platform, set out to provide access to people in need of COVID-19 testing with a fast, painless, and reliable at-home test and chose the Dynamsoft JavaScript Barcode Reader to be integrated into their on-site testing process.

The Vault team works with Infinity Biologix and Spectrum Solutions, and through the Vault Health platform, provides access to a FDA EUA authorized saliva test. Early on, the team found adding a barcode solution would become vital to streamlining the process of entering a 14-digit test code during test registration, and adds to an overall better customer experience with less risk of input error. After researching and validating several options for implementing a barcode reader SDK, the team determined Dynamsoft's JavaScript Barcode Reader to be the preferred choice.

Vault Health valued the Dynamic Barcode Reader SDK for its ease of implementation - including self service documentation, samples, and the evaluation download. While Vault required very little technical support to get started and deployed within 2 weeks, Dynamsoft’s (award winning) Technical Support is available pre and post deployment to assist customers with testing and ongoing support. Now, with the aid of the SDK, Vault customers conveniently scan to register their COVID-19 kit, removing a chance for human error when entering a code. Vault customers also scan the shipping barcode when mailing back the kit to track the return package. The SDK added the convenience, accuracy, and support for all common desktop and mobile browsers that the Vault Health team sought. Today, the COVID-19 kit is being administered across all 50 states.

The Company

Vault Health is a healthcare platform which supports the provision of care management, telemedicine, e-prescribing, and in-home diagnostics. The platform features a powerful suite of digital healthcare tools designed to tackle the broad scope of modern medical use cases, including individual care, population health, and clinical trials.

The Vault digital healthcare toolkit supports on-demand telehealth consultations and sample supervision, patient and provider communications, in-person and remote appointment management, longitudinal care management, and beyond. The Vault Health platform utilizes the Infinity Biologix LLC TaqPath SARS-CoV-2 Assay for COVID-19 testing, which was the first saliva-based test to receive an FDA EUA. Vault Health endeavors to make access to testing more widely available and the process as streamlined as possible. To learn more about Vault Health, visit www.vaulthealth.com.

A Technology Need

Vault felt an obligation as a team to help expand COVID-19 testing across America by partnering with Infinity Biologix and Spectrum Solutions to make an at-home, saliva PCR test, available to the public through Vault Health’s digital platform. To support the national medical practices, Vault Health’s technology platform is used to manage delivery, registration, and deliver results of the kits. Since the program began in May 2020, Vault has partnered with professional sports leagues, major universities, airlines, and state governments to help expand it’s testing to both industry and the public.

Vault felt it could help by making testing more available and providing a top-notch service that people can rely on. The program continues to expand the overall availability of testing across the U.S, and decrease the risk to medical professionals who are directly exposed to the virus when conducting in-person testing. It also helps to reduce the use of personal protective equipment (PPE) which throughout the pandemic has been in limited supply in specific areas across the country.

To get a test, individuals or corporate teams can order online on Vault Health’s website. When the kit is received, they follow the provided instructions - this includes the test being taken under Zoom supervision by a testing supervisor.

At the early stages of the program, Vault closely monitored user experience to innovate the at-home testing service, and found that some customers had difficulties typing in the sensitive codes as part of the registration process. As a result, the Vault Health technical team considered implementing a barcode scanning solution.

Getting Going with a Solution

A barcode solution would resolve many of the concerns associated with entering codes by making it more convenient and leaving less room for human error.

For the task, Vault Health’s product and engineering team began researching barcoding solutions. They considered building it in-house, but to save time and to focus on innovation of the core product, they looked to third parties for help.

As they conducted their research, they focused on finding a solution that offered accuracy, speed, and convenience, and settled on the Dynamsoft Barcode Reader SDK.

"We ultimately chose Dynamsoft Barcode Reader SDK because of the quality of the barcode scanner. We had several technical requirements that included, speed, accuracy, and support for all common web browsers. To ensure this, we validated it against other offerings and found it was the best option."

- Sam Shelley, Co-Founder & CPO, Vault Health, Inc.

Return on Investment

Use of the SDK significantly improves the specimen collection device registration process. Now, users can easily scan the provided barcode for their sample collection kit to register it prior to providing their sample. This added level of convenience also decreases the potential for patient errors in entering codes, and also enables patients to easily scan postal information to track their package on its way to the lab.

The Vault Health team valued Dynamsoft's cost flexibility, accuracy, and ease of implementation. As of December 2020, the Vault Health team has created a strong capacity for testing. It has now administered COVID-19 tests across all 50 states. The team has added plans to expand use of the Dynamsoft Barcode SDK to other diagnostic testing and scanning solutions.

About Dynamsoft Barcode Reader

Dynamsoft's Barcode Reader is a software development kit (SDK) that enables developers to efficiently embed enterprise-grade 1D and 2D barcode reading functionality in a web, desktop, or mobile application. It requires using just a few lines of code. This eliminates months of added development time and spares extra resource costs. It is available for use on platforms including, JavaScript, C and C++, .NET, Python, Java, Android, and iOS.

The team found Dynamsoft’s SDK simple to use and implement were able to complete the implementation without having to leverage their technical support team. The entire implementation process took less than two weeks to implement and be ready for use.

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