Maintenance Benefits

Customers who have a valid license for Dynamsoft software can now take advantage of a single, comprehensive offering for Software Maintenance and Support (SMS).

Maintenance Availability and Cost

Maintenance may be purchased while purchasing the initial license or upgrade. The price of renewing maintenance is as follows:

1-year Maintenance: 20% of the current license fee
3-year Maintenance: 50% of the current license fee

Renew my Maintenance ›

You are ineligible for renewal if your maintenance has been expired for over a month.

Contact sales@dynamsoft.com for other possible options that could be available.

Maintenance Benefits

With valid Annual Maintenance, Dynamsoft customers can get the following benefits.

Maintenance provides you with rights to major product releases so you can take full advantage of technology and product enhancements.

Free Major Upgrade (e.g. v6.x to v7.x)

Free Minor Upgrade (e.g. v6.1 to v6.3)

Patch files

Premier Tech Support

You get access to technical experts.

Premier Support vs. Basic Support

Services Entitlements	Premier Support
One-on-One Product Training
Code Review	Up to 3 times per Year
Free VSS Data Import Service
Access to Non-Published Demos and Examples
Access to Non-Published Patches and Fixes
Target Response Time to Email Requests	< 1 Business Day
Technical Support via Forum
Technical Support via Live Chat	Up to 20 times per Year
Technical Support via Telephone (Toll-free)
Technical Support via Web Meeting	Up to 5 times per Year

Services Entitlements	Basic Support
One-on-One Product Training
Code Review
Free VSS Data Import Service
Access to Non-Published Demos and Examples
Access to Non-Published Patches and Fixes
Target Response Time to Email Requests	< 3 Business Days
Technical Support via Forum
Technical Support via Live Chat
Technical Support via Telephone (Toll-free)
Technical Support via Web Meeting

Services Entitlements	Premier Support	Basic Support
One-on-One Product Training
Code Review	Up to 3 times per Year
Free VSS Data Import Service
Access to Non-Published Demos and Examples
Access to Non-Published Patches and Fixes
Target Response Time to Email Requests	< 1 Business Day	< 3 Business Days
Technical Support via Forum
Technical Support via Live Chat	Up to 20 times per Year
Technical Support via Telephone (Toll-free)
Technical Support via Web Meeting	Up to 5 times per Year

Support Hours

In order to support our customers in different time zones, we offer the following technical support channels:

Live Chat

9:15 AM - 5:45 PM EST

9:00 PM - 6:00 AM EST (except Fridays)
Telephone

9:15 AM - 5:45 PM EST
Web Meeting

Upon schedule

Lifetime Support Policy

Dynamsoft provides maintenance and support for all Dynamsoft product releases for TWO years from their general availability date.