Annual Maintenance Contract
Customers who have a valid license for Dynamsoft software can now take advantage of a single, comprehensive offering for Software Maintenance and Support (SMS).

Maintenance Availability and Cost
For Annual Licenses
All annual licenses include maintenance, with the maintenance contract having the same validity period as the licenses.
For Perpetual Licenses
The first year of maintenance is included with your new or additional Perpetual Licenses. You can renew your annual maintenance optionally. The price of the maintenance is as follows:
- 1-year Maintenance: 20% of the latest license fee
- 3-year Maintenance: 50% of the latest license fee
Maintenance may also be purchased along with a paid upgrade.
You are ineligible for renewal if your maintenance has been expired for over a month.
Contact sales@dynamsoft.com for other possible options that could be available.
Benefits
With valid Annual Maintenance, Dynamsoft customers can get the following benefits.
- Free Minor Upgrade
(e.g. v6.1 to v6.3) - Free Major Upgrade
(e.g. v6.x to v7.x) - Patch files
You get access to our award-winning technical support.

Services Entitlements | Basic Support |
One-on-One Product Training | |
Code Review | |
Free VSS Data Import Service | |
Access to Non-Published Demos and Examples | |
Access to Non-Published Patches and Fixes | |
Target Response Time to Email Requests | < 3 Business Days |
Technical Support via Live Chat | |
Technical Support via Telephone (Toll-free) | |
Technical Support via Web Meeting |
Services Entitlements | Premium Support |
One-on-One Product Training | Up to 3 hours per year |
Code Review | Up to 3 times per Year |
Free VSS Data Import Service | |
Access to Non-Published Demos and Examples | |
Access to Non-Published Patches and Fixes | |
Target Response Time to Email Requests | < 1 Business Day |
Technical Support via Live Chat | Up to 20 times per Year |
Technical Support via Telephone (Toll-free) | |
Technical Support via Web Meeting | Up to 5 times per Year |
Support Hours
In order to support our customers in different time zones, we offer the following technical support channels:
-
Live Chat
9:15 AM - 5:45 PM EST
9:00 PM - 6:00 AM EST
(except Fridays) -
Telephone
9:15 AM - 5:45 PM EST
-
Web Meeting
Lifetime Support Policy
Dynamsoft provides maintenance and support for all Dynamsoft product releases for TWO years from their general availability date.