UrgentIQ Streamlines Patient Intake with Dynamic Web TWAIN

Introduction

UrgentIQ is a healthcare technology company that develops cloud-based software solutions designed to streamline operations in urgent care centers. The company’s platform helps clinics manage patient intake, documentation, and billing with greater speed and accuracy, enabling care providers to focus more on patients and less on administrative work.

Challenge

An average urgent care center sees about 50 patients a day, and for each one, staff must scan multiple documents — including driver’s licenses, insurance cards, and medical forms. The existing process required numerous manual steps: scanning each document, uploading it to a hard drive, dragging and dropping files, and waiting for uploads to complete.

This process created friction and wasted time. Staff had to perform repetitive, click-heavy tasks that slowed down patient intake and reduced operational efficiency.

UrgentIQ needed a simple, fast, and reliable way to capture and upload documents directly within their web application, without forcing users to leave the browser or rely on local storage.

Solution

UrgentIQ evaluated multiple scanning SDKs, comparing them across key decision criteria:

• Cost
• Ease of integration
• Functionality

After careful testing, Dynamic Web TWAIN stood out as the best fit. The solution’s straightforward API design, excellent documentation, and robust browser compatibility made it easy for UrgentIQ’s developers to integrate.

The entire integration took just three weeks, enabling UrgentIQ to quickly enhance their cloud software with built-in scanning capabilities.

Dynamsoft was the easiest to integrate. The API documentation was clear, and everything worked as expected.

– Nathaniel Gibbs, CEO, UrgentIQ

Impact

By embedding Dynamic Web TWAIN into their web application, UrgentIQ eliminated the need for manual file handling and reduced the number of steps in the intake process. Now, users can scan directly from TWAIN-compatible scanners and upload images instantly to the cloud — no extra tools, no file juggling.

The results are measurable:

Our users are thrilled. The workflow is smoother, and they are saving hundreds of clicks a day. It’s made a big difference.

– Nathaniel Gibbs, CEO, UrgentIQ

Summary

By adopting Dynamsoft’s Dynamic Web TWAIN, UrgentIQ:

• Simplified and accelerated patient document capture
• Reduced manual steps and user frustration
• Delivered a seamless web-based scanning experience
• Deployed the integration in under a month