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What are the general troubleshooting steps if I fail to scan barcodes via the camera?
You may sometimes experience issues when trying to scan some barcodes using your device via the camera. There are various factors that could play into this, such as camera resolution, lighting condition(s), damage level of the barcode, or improper scanning settings.
Step 1 - try different scan settings with our standard online demo
NOTE: To learn more about scan modes, please visit the updateRuntimeSettings API page.
Enable Full HD resolution in the demo
NOTE: If the barcode is decoded, then you can output the settings and use that setting template via the
updateRuntimeSettingsmethod. If the barcode still can’t be decoded via the online demo, then move on to step 2.
Step 2 - capture image frames and send to Dynamsoft for analysis
Share the video frames set with Dynamsoft Support team. Our support team will investigate the video frames and get back to you with a solution as soon as possible.
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