Error Troubleshooting

Error Message - The connection from the insecure (HTTP) web page to the local ‘Dynamsoft Service’ failed

Symptom

On Windows 7 x86, Win7 64 Enterprise (or any older Windows OS), you get an error message that says “The connection from the insecure (HTTP) web page to the local ‘Dynamsoft Service’ failed. To fix the issue, please update your website to HTTPS or refer to this article for other workarounds” even if you are accessing a secure (HTTPs) web page.

And refresh the web page does not work.

Cause

This issue is only limited on Windows 7, likely the cause is due to TLS 1.2 is not enabled on Windows 7 by default (this protocol is enabled by default on Windows 8 and higher versions), which leads to GoDaddy Cert can’t be recognized.

Resolution

There are 2 resolutions to fix this issue.

Resolution 1: Install Service Pack 1 for Windows 7 or Windows Server 2008 R2. See more details here.

Resolution 2: Update Godaddy Cert

• Click here to download the certs.
• Run Certmgr.msc to open Certificate Manager Tool
  
• Import godaddy Trusted Root Cert.cer to Trusted Root Certification Authorities.
• Import godaddy Intermediate Cert.cer to Intermediate Certificate Authorities.