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View all FAQs about Project Deployment and End-user Installation
Scanner source is listed on XSane applicaton but not on my web application on Linux machines
Symptom
On Linux machines, the scanner can be accessed using the XSane application and it can successfully scan. But the scanner does not show on the web application integrated with Dynamic Web TWAIN even after Dynamsoft Service is installed.
Cause
Dynamsoft Service is not installed correctly.
Resolution
Please follow the steps below to reinstall Dynamsoft Service:
- Run the following commands
su usermod -aG wheel XXX ps:XXX is current username -
Restart the terminal under current user
- Run the following command
sudo rpm -i DynamsoftServiceSetup.rpm
If the above does not resolve the issue, please follow the troubleshooting steps below.
- Has the process started?
ps aux | grep dynamsoft - Does the below command list out the source?
bash /opt/dynamsoft/DynamsoftService/DynamsoftScanningMgr - Please check the logs here: /var/log/syslog
For further support, please email support@dynamsoft.com and include any screenshots and logs collected.
Yes
No