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ImageCapture Suite

FAQ

Questions

General Questions

  1. What is ImageCapture Suite?
  2. What type of operation system does ImageCapture Suite support?
  3. Does the use of the ImageCapture Suite require installation of TWAIN drivers?
  4. Who do I contact if I need technical support?
  5. I have some questions and queries. What should I do?
  6. What are the differences among ActiveX, Plug-in and Mac Edition?
  7. How can enable my application supports all browsers on Windows?

Distribution Questions

  1. What files are required for deploying my application regarding image acquisition part?
  2. How to deploy Image Capture Suite on Web server?
  3. Can I deploy ImageCapture Suite on Linux? If yes, how to?

Features Questions

  1. Does ImageCapture Suite support Barcode Reader or OCR?
  2. Does ImageCapture Suite support generating barcode?
  3. Does ImageCapture Suite support high-quality conversion from PDF file to an image?

Purchase and License Questions

  1. Please refer to the Purchase FAQ for more info.

Answers

General Questions

  1. What is ImageCapture Suite?

    ImageCapture Suite has ActiveX, Plug-in and Mac Editions.

    ActiveX edition works with Microsoft Internet Explorer and all COM-compatible environments, such as MS Office, VB and VC.

    Plug-in edition works with Chrome, Firefox and other NPAPI (Netscape Gecko Plug-in API) compatible browsers.

    Mac edition works with all browsers on Mac OS X.

    ImageCapture Suite enables you to acquire images from any TWAIN compatible devices. Also, it can capture a live video stream into a container and grab a snapshot to be exported to a file/binary. Basically speaking, ImageCapture Suite almost combines all features of Dynamic Web TWAIN and Dynamic Webcam SDK. For more info, please refer to Product Comparison.

    ImageCapture Suite has many features specifically designed for web environment, such as uploading and downloading images through FTP or HTTP protocol.

  2. What type of operation system does ImageCapture Suite support?

    ImageCapture Suite supports both Windows and Mac platforms.

  3. Does the use of the ImageCapture Suite require installation of any drivers?

    Yes. ImageCapture Suite communicates with TWAIN/WIA/UVC driver of a device (scanner/camera/capture card/etc.) to control it in acquiring and transfering images, so the driver needs to be installed on client machines.

  4. Who do I contact if I need technical support?

    We provide at least 20 hours Live Support per weekday. Live Support is an online chat service for our customers to interact with our support professional in real time.

    You can email our support team: support@dynamsoft.com

  5. I have some questions and queries. What should I do?

    Your feedback is very important to us. If you have any requirements, please feel free to let us know. Our email address of support team is support@dynamsoft.com

  6. What are the differences among ActiveX, Plug-in and Mac Edition?

    ActiveX Edition works as an ActiveX control in IE (32-bit and 64-bit) on Windows; Plug-in Edition works with Firefox, Chrome, Safari, Opera, and etc on Windows; Mac Edition works with all browsers on Mac OS X. If you are not sure which browser your end user will use, we recommend you choose ActiveX + Plug-in + Mac editions to support all browsers on Windows and Mac OS X.

  7. How can enable my application supports all browsers on Windows?

    To integrate ActiveX, Plug-in and Mac editions in your acquisition application, please refer to http://kb.dynamsoft.com/questions/635/How+to+support+multi+browsers+in+one+scan+page%3F


Distribution Questions:

  1. What files are required for deploying my application regarding image acquisition part?

    Only ImageCaptureSuite.dll and ImageCaptureSuite.msi can be distributable with end user application. All other files and documentations can NOT be distributed.

    You must NOT distribute the ImageCaptureSuitePlugIn.lic and ImageCaptureSuiteActiveX.lic file under any circumstances.

  2. How to deploy ImageCapture Suite on Web server?

    Please refer to Deploying ImageCapture Suite on Web Server for more info.

  3. Can I deploy ImageCapture Suite on Linux? If yes, how to?

    Yes, ImageCapture Suite can be deployed on Linux.

    1. Install the ImageCapture Suite on Windows.
    2. Place the CAB file and the LPK file into the directory of Web server on Linux.

    For more information on how to deploy ImageCapture Suite on Web server, please refer to Deploying ImageCapture Suite on Web Server.


Question on Features:

  1. Does ImageCapture Suite support Barcode Reader or OCR?

    Yes. Barcode Reader and OCR are supported in ImageCapture Suite. You can try the online demo here.

  2. Does ImageCapture Suite support generating barcode?

    Yes, 1D & 2D Barcode Generator allows user to generate one of the barcode type below and add it to any specified area on an image in ImageCapture Suite.

    • 1D barcodes: Code 39, Code 128
    • 2D barcodes: QR Code, PDF417 (MicroPDF417 not supported)
  3. Does ImageCapture Suite support high-quality conversion from PDF file to an image?

    Yes. It can be achieved by method ConvertPDFToImage. Since version 9.3, ImageCapture Suite included an add-on called "PDF Rasterizer". It performs high-quality conversion from PDF file (either image-based or text-based) to an image. This way, the output image can be successfully loaded into ImageCapture Suite.


License Questions

  1. How many licenses do I need for a web-based application that runs on one internet server but can be accessed by many clients?

    Only one Web Server License is required. Please refer to the License Agreement for more info.

  2. Do I need a Developer License to do the development if I have Web Server License?

    It is recommended to purchase a development server license for development. However, before the production server go live, you can develop and deploy your web application using Web Server License.

  3. What can I do when the Trial version period has expired?

    You can send a mail to our support team and ask for extending the period. We will be more than happy to extend the license for you.

  4. Cloud-Based license for ImageCapture Suite.

    Here are the details for the cloud-based license for ImageCapture Suite:

    1. Price: Please find the pricing in the following table. The price includes the licensing cost and the yearly subscription, which is 25% of the licensing fee.
    2. Subscription benefits: premier support, free major upgrade and coding service.
    3. Period of validity: The license is valid for one year. You can renew the license in a yearly basis.
    4. Server: Each of the instances on the cloud requires a license.

      For the latest price, please contact Dynamsoft sales: sales@dynamsoft.com

 
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