Error Troubleshooting

Why am I unable to load the TIFF file into Dynamic Web TWAIN?

Symptom

When you attempt to import a TIFF file using Dynamic Web TWAIN, it will indicate that the file has been successfully loaded, but the image does not appear in the viewer.

Cause

All versions prior to version 19.0 do not support importing 4-bit color images. If you encounter the issue mentioned above, your file may be using the deprecated JPEG compression standard.

Resolution

Support for 4-bit TIFF format was added in version 19.1. Therefore, please update to version 19.1 to resolve this issue.

If the resolution doesn’t work for you, please contact us.

Original post creation date: Apr 23, 2025